The Lost Words

Shipping & Delivery

In order to make things simple and convenient, we have set our delivery pricing with our couriers based on a standard delivery box, with dimensions of 330mm L x 250mm W x 310mm H, and a maximum weight of 18kg.

To get an idea of how much that is, the delivery box fits up to 12 bottles of wine, one kitchen mixer, or a feather and down duvet inner. Your total delivery charge is automatically calculated in the checkout – simply enter your delivery region and let our system do the rest.

Your order is then sent out by our couriers and delivered right to your door. When orders contain alcohol, someone over the age of 18 must be present to sign for it – if you can’t be home at the time, we recommend that the order is sent to a workplace.

If no one aged 18 or over is present when delivery is attempted, a contact card will be left by the courier, and redelivery can be arranged with them.

Once payment is received, your orders will usually be with you in up to 5 working. You can track your order once it has been collected by Courier Post – an email with the tracking reference will be sent to you automatically. Please note that Courier Post do not collect from us on Saturday or Sunday, any orders placed during the weekend will be dispatched the following Monday.

Please note: We cannot accommodate requests for a specific delivery time; actual delivery times will be dependent on the courier's schedule.

While we do everything we can to get your order to you as quickly as possible, there may be occasions where orders may take longer to arrive – you can follow your order’s progress using the courier tracking reference.

Moore Wilson’s is a Cash and Carry business, but we’ve negotiated some fantastic rates with our couriers: 

• $6.95 per standard delivery box for Wellington region (upto Levin and Wairarapa)
• $10.95 per standard delivery box for Rest of North Island
• $13.95 per standard delivery box for South Island
• Rural delivery - extra $4.95 (Delivery to your local rural delivery driver. Your normal rural delivery times then apply.) You can click here to check if your address is rural.
• Waiheke Island delivery - North Island Rural charges apply

Additional information: 

All goods are insured up until the point of delivery - until a signature is obtained. Shortages or Breakages must be reported to us within 24 hours of delivery, preferably by email, with your order number as reference.

We do not ship outside New Zealand.